Keep the office running · IT support
Your IT department, without hiring one
Most small offices don't need a full-time IT person. They need someone who keeps every computer updated, secure and backed up, and who picks up when something goes wrong. That's us, on-site in Fairbanks and remote everywhere.
Things we take off your plate
- Keep every computer updated and secure
- Set up new staff on their first day
- Fix “my email isn't working”
- Back up your files, and check the backups actually work
- Run Microsoft 365 or Google Workspace
- Buy and set up new computers
- Deal with your internet provider and other tech vendors
Managed IT plans
One flat monthly price. We look after everything continuously, instead of waiting for things to break.
Keep everything running
Essentials
from[PRICE]per device / month
Monitoring, updates and security for every computer, with remote help when your team needs it.
- Monitoring for every computer
- Windows, Mac and software updates
- Managed antivirus and security
- Remote help desk support
- Hardware and software inventory
- Monthly status report
Fully managed
Complete
from[PRICE]per user / month
Everything in Essentials, plus on-site visits, backups, your network and servers, and everyone's accounts.
Everything in Essentials, plus:
- On-site support in Fairbanks
- Backup setup and monitoring
- Network and server management
- Microsoft 365 or Google Workspace admin
- New starters and leavers handled
- We deal with your other tech vendors
- A yearly IT plan and budget
Pay-as-you-go support
Not ready for a plan? Call us when you need help and pay by the hour.
Fixed over a secure connection
Remote support
from[PRICE]per hour
Most problems can be fixed remotely, without waiting for a visit.
- Computer and software problems
- Email and account issues
- Virus and malware removal
- New software set up
In person, in Fairbanks
On-site support
from[PRICE]per hour
For hardware, printers, Wi-Fi and anything that needs hands on it.
- New computer setup
- Printer and scanner problems
- Wi-Fi and network issues
- Hardware diagnosis and upgrades
What is managed IT?
Instead of calling someone when things break, you pay a flat monthly fee and we look after your technology continuously, keeping computers updated, secure and backed up, and helping your team when they need it.
Is managed IT worth it for a small office?
For most offices with more than a few computers, yes. Problems get caught before they cost you a day's work, and the cost is predictable every month.
How quickly do you respond?
[RESPONSE TIMES]
Can you take over from our current IT provider?
Yes. We document what you have, collect the access we need, and take over without disrupting your team.
Do we need a contract?
[CONTRACT TERMS FOR MANAGED IT]
Where do you work on-site?
Around Fairbanks ([ON-SITE AREA]). Monitoring, updates and help desk support are remote, so they work wherever your team is.
Free consultation
Tell us what’s going on. We’ll sort it out.
- A conversation about your business and your setup
- Honest advice on what will make the biggest difference
- A clear price before any work starts
Rather talk now? Call [PHONE] or email sales@denaliws.com