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IT and network brief

A quick check-up of your office tech.

Your computers, network, email, files, backups and who looks after them. Answer what you know and say “not sure” for the rest. Finding out is our job.

0 of 40 answered · 0 of 13 key questions

IT and network brief

Denali Web Services
sales@denaliws.com · denaliws.com

How this works

Questions marked Key matter most. If you’re short on time, press “Key questions only” and answer those first.

Your answers are saved in this browser as you type. When you’re done, press “Save brief” to download a file, then email it to sales@denaliws.com. You can open that file here again later to carry on.

1You and your business

Town is enough. Mention any staff who work from home.

A sentence or two is plenty.

2What’s going on

What made you reach out? Key

One per line. For example: “printer drops off every week”, “email goes to spam”.

Can you still work? Roughly what does an hour of downtime cost?

3People and devices

For example: “8 desktops, mostly 5 years old, 3 laptops bought last year”.

What do they run?

Make and model if it’s handy, and whether they give you trouble.

Do staff use phones or tablets for work email or apps?

Security cameras, card machines, door entry, smart TVs, phones (VoIP).

4Internet and network

It’s on the bill. “Not sure” is fine.

How is the Wi-Fi?

The router from your provider, extra access points, switches, a server closet. Brands help.

Do customers or visitors use your Wi-Fi?

Several floors or buildings, thick walls, old cabling, a shared office.

5Email, files and accounts

Where is your work email? Key
Where do shared files live?

Accounting, scheduling, industry software. Note anything that runs on one particular computer.

How are passwords kept?

Just who, not the passwords. Never send passwords in this form.

6Security and backups

How are things backed up? Key
Do staff sign in with a code from their phone (two-factor) for email?

Antivirus or security software, if you know the name.

Viruses, hacked email, lost files, a phishing scam, ransomware.

Any rules you have to follow?

7Support today

Who looks after your IT now? Key
When something breaks, how fast do you need help?

8Plans and budget

What are you looking for? Key

Hiring, a move, new software, replacing computers, opening a second location.

A monthly figure for support, or a one-time figure for a project. “Not sure” is fine.

Best times, parking, who lets us in, quiet hours.

9Anything else

All done?

Press “Save brief” to download your answers, then email the file to sales@denaliws.com along with photos of your network equipment (router, switches, server closet), if that’s easy. We’ll read it before we talk, so the first call is about ideas, not paperwork.